Privacy Policy

1. Data We Collect

We collect personal data when you use our Service, create an account, or interact with us. This data may include:

• Personal Identification Information: Name, email address, phone number, and company details.
• Payment Information: Credit card details and billing information.
• Usage Data: Information on how you use our Service, including IP addresses, browser types, time zone settings, and browsing behavior.
• Cookies and Tracking Data: Data collected through cookies and other tracking technologies for analytics, functionality, and marketing purposes.

2. How We Use Your Data

We process your personal data for the following purposes:

• Providing the Service: To operate, maintain, and provide you with access to our Service.
• Payment Processing: To process transactions, send invoices, and manage subscriptions.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
• Improving the Service: To analyze usage and performance, and improve features and functionality.
• Marketing and Communications: To send you updates, promotional materials, and information about new features or services (with your consent, where required by law).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data under the UK GDPR and EU GDPR:

• Contractual Necessity: To fulfill the contract we have with you, such as providing you with the Service or processing your payments.
• Legitimate Interests: To manage our relationship with you, improve the Service, or conduct business analytics.
• Consent: When you explicitly give us your consent to use your data for specific purposes, such as receiving marketing communications.
• Legal Obligation: When necessary to comply with applicable laws or regulatory requirements.

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party companies that help us deliver the Service, such as payment processors, hosting services, and analytics providers.
• Affiliates: Our subsidiaries or affiliated companies, provided they follow this Privacy Policy.
• Legal Authorities: Government authorities or other third parties when we are legally required to comply with a request, or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity.

5. International Data Transfers

As we are based in the United Kingdom but offer services globally, your data may be transferred outside the UK or European Economic Area (EEA), including to countries that may not have equivalent data protection laws.

Whenever we transfer your data internationally, we ensure that adequate safeguards are in place to protect your data, such as:

• Using Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office (ICO) for data transfers.
• Ensuring that the recipient country has been recognized as providing an adequate level of protection under data protection laws.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access control policies, and regular security audits.

While we strive to protect your data, no method of transmission over the Internet is entirely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period depends on the type of data and the purpose for which it was collected.

• Account Information: Retained as long as your account is active.
• Payment Data: Retained for the duration of your subscription and as required for financial recordkeeping.
• Legal Requirements: Some data may be retained longer if needed to comply with legal obligations or to resolve disputes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
• Right to Restriction: You can ask us to suspend the processing of your data in certain circumstances.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to processing your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. Please review our Cookie Policy for more details on the types of cookies we use and how to manage them.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we update the policy, we will revise the "Last Updated" date at the top and notify you of significant changes. By continuing to use the Service after updates, you accept the revised Privacy Policy.